How best can you get your customers to visit your store again?
That aside, what memories do you want to leave with them as they check out on their cart?
In our normal daily lives, we all love to be seen, cared for, and appreciated no matter how insignificant the services or things we do for others are. You know your customers need the same words of affirmation right?
To ensure that your brand or store lingers long in the hearts of your customers, you need to create memories that are easily recalled, which pop up in their minds as soon as they think of your store.
Showing gratitude is a valuable customer experience skill that can fetch your Shopify store the best customer base and revenue you’ve ever desired. A survey shows that about 90% of returning customers spend 60% more than their initial spending. Customers’ appreciation is a critical factor in how much your customers spend. Customer service is king in e-commerce.
Why You Should Have “A Thank You Message” On Your Order Status Page
In this growing age of online stores, the competition is intense. To stand out from this intense and enormous competition amongst stores that provide the same service as yours, you need to add more taste to your customer experience to make a difference.
A bad customer experience is likely to be one of the causes of the high churn rate for Shopify stores. Dissatisfaction and bad products or services can contribute to the churn rate for stores. To beat down this churn rate for your Shopify store, you need a strategy that can help you improve your customer experience.
How To Calculate And Reduce Churn Rate For Shopify Stores
And Yes, a short appreciative message on the thank you page or order status page your customers get after completing payment for orders can help you leave your customers with a good feeling which will linger in their hearts post-purchase.
If you are looking to improve the customer experience for your store, definitely you need to optimize your order status page to get more sales conversion as well as make your customers feel good about buying from you.
How To Customize Order Status Page For Your Shopify Store
10 Best Thank You Messages For Your Shopify Store
When it comes to crafting appreciative messages, there are several ways to go about it, you can create a text image with words that can help you bond with your customers and build strong relationships.
Let’s walk you through templates that you can use for your thank you page.
1. Thank you for trusting us with your orders.
2. We are glad we made you smile. Thank you for shopping, {brand name}.
3. We waited long enough to give this to you {product image}. Thanks for supporting our business.
4. You’re our priority. Thanks for shopping with us, we hope this little gift relates to how much we care about you at {store’s name}.
5. Yours made our 1001st order on our store. You’re so significant to us. Here is our token of appreciation. Use this code to get a 10% off your next order.
6. Nothing takes your place in our hearts. You’re golden to us. We want to hope nothing takes our place in your hearts too. Thanks for your purchase.
7. Thanks for sharing your birthday with us. We are glad for the privilege to celebrate this special moment with you.
8. You’re family now. Thanks for your constant patronage and support. You’re the reason there is a smile on our faces.
9. Nothing happens on {store’s name} without you {customer’s name}. We hope we made you happy with our service.
10. This is the beginning of our friendship. I want to see you again and again, {customer’s name}. Thanks for the purchase. Your orders will be processed for delivery in a few days.
Types Of Thank You Messages
1. Personalized video attached to the thank you page
Having a video made with personable effects can influence, inspire, or leave your customers with a good shopping experience. You can attach a pre-recorded video from your Youtube page or other platforms to the thank you page. The StoreBundle thank you page widget allows you to attach video links that can contain your appreciative messages to customers.
2. Handwritten notes attached as an image
No matter how distant a person is to you, the feeling is ecstatic when you get a handwritten note from them.
You can prepare a handwritten note for your customers and upload it on your order status page/thank you page. Using a handwritten note to show appreciation to your customers can also be attached to their orders when packaging for delivery.
3. Notes attached to orders
You can attach printed notes or small cards to your orders as a custom strategy to boost customers’ trust ad loyalty.
4. Reorder discounts
Yes, reorder discounts. The goal of this is not to just show appreciation to your customers. It can also get you better gains. You can use that to make first-time buyers return to buy from your store again.
A reorder discount can help you convert and turn first-timers into returning customers. To spice it up, you can attach an order amount threshold to redeem the discount. This will help you increase the average order value and revenue for your store.
5. Free gifts
Freebies and small gift items can be attached to the order when delivered. You can craft a card, a souvenir that is not costly or that worths the price of the order.
Tips On How To Craft A Thank You Message
1. Know your customers and understand the words that can convey your thoughts to them.
2. Use personable phrases or ideas. When customers see their names on messages like that, it gives them the feeling that they are not getting a broadcast or general thank you message.
3. Put your thank you message at a visible spot on the order status page
4. Make your words short and appear genuine.
5. When using a video, don’t make it unnecessarily long. Be precise.
StoreBundle’s Thank You Page app is built with widgets that can help you capture your customer’s birthdays, offer reorder discounts to encourage purchases, say “thank you” to your customers, and provide customers with order details.
Read More
Maximizing Sales With Shopify Thank You Page: Tips And Tricks
How To Use A Shopify Thank You Page App To Increase Customer Loyalty
Shopify Thank You Page: Reasons To Optimize Your Order Status Page
