Customer retention and churn rates are top key performance indices for online e-commerce stores. We know sales and revenue are a priority for every Shopify store which is why the retention and churn rate are taken seriously. Table Of Content 1. Article Brief 2. What is Customer Retention Rate? 3. What Is Churn Rate? 4.…
Customers are spines to every business. Call them the backbone and they fit in. There is no business that exists without people who keep them in existence with their patronage. The same way a business with no customers will close up is the same way a business without a reasonable amount of returning customers might…
Every store owner is excited at the sight of an increase in the number of new customers acquired within a period. Customer retention rates can be a good measure of the growth of an e-commerce store. It is commendable to gain new customers to increase sales. However, having your existing customers return to buy again…