Order management is the procedure by which a merchant delivers products paid for by consumers to the designated destinations. This necessitates that a retail merchant track and adhere to the details of the shopper’s order.

Order Management Process

-Having an inventory (items in stock) available for customers to shop
– Receiving customer orders
– Adherence to order details: shipment location, delivery methods, and cost
– Order packaging with shipping information
– The package is being delivered to the address supplied by the client.
– Refunds/returns

 

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