Order management is the process of tracking and managing customer orders in a Shopify store. This includes tasks such as processing and fulfilling orders, tracking inventory levels, and providing customer support for any issues that may arise.
To manage orders in a Shopify store, merchants can use the order management tools provided by Shopify, such as the Order List, which allows merchants to view, filter, and manage orders. They can also use the Shopify POS app to manage orders in person, and the Shopify Shipping app to manage shipping and tracking information.
Order Management Process For Shopify Stores
The customer places an order on the Shopify store.
The order is automatically processed and the payment is captured.
The order confirmation and payment receipt are sent to the customer via email.
The store owner or designated staff member receives a notification of the new order and begins the fulfillment process.
The store owner or staff member reviews the order details and checks inventory levels to ensure all items are in stock.
If any items are out of stock, the store owner or staff member contacts the customer to offer substitutions or refunds as needed.
Once the inventory is confirmed, the store owner or staff member begins packing the order for shipping.
The store owner or staff member updates the order status to “fulfilled” and sends the tracking information to the customer via email.
The order is shipped to the customer and the store owner or staff member continues to monitor the tracking information to ensure timely delivery.
Once the order is delivered, the store owner or staff member updates the order status to “completed” and the order process is complete.
Merchants can also use third-party apps to help with order management, such as apps that provide inventory management, automatic email and SMS notifications, and return management.
Overall, effective order management is crucial for ensuring that customers receive their orders on time and in good condition, and for maintaining a positive customer experience.