Charge Backs

In the most basic terms, a chargeback is the retroactive cancellation and return of a transaction made on your credit or debit card. You file a chargeback request with the bank that issued the card. However, you may only do so under one of two conditions:

There was an unlawful transaction, or the approved transaction was for goods or services that the merchant did not supply in accordance with the terms of a contract, receipt, or other documented agreement.